Account & Billing support

Ways to pay
Billing FAQ
Contact support

Ways to pay your bill

Online payment portal

  • Set up and manage monthly AutoPay and paperless billing
  • Manage your eBill notifications
  • View past bills
Billing Portal Login

By phone

Hours:

Monday – Friday 8:00am – 5:00pm

Closed Saturday & Sunday

716-673-3000

By mail

38-40 Temple Street
Fredonia, NY 14063

Hours:

Monday – Friday 8:00am – 5:00pm

Closed Saturday & Sunday

Billing FAQ

Account

Click My Bill, then select Billing Portal Login. In the Login section, click Forgot your password?

Enter your Login ID and select Continue. The next screen will display your Login ID and a Reset Password button. Click Reset Password to have a temporary password emailed to the address associated with your Billing Portal account.

You will then receive a confirmation message indicating whether the email was sent, along with an option to return to the login screen. After returning to the login screen, enter your Login ID and the temporary password provided in the email. You will be prompted to create a new password.

An account can be associated with multiple Login IDs. During registration, you will create a Login ID and then link your account to it.

Multiple Login IDs can be linked to the same account, allowing each user to maintain their own payment wallet and submit payments independently. However, only one Login ID can be designated to manage AutoPay for the account.

You may also link multiple accounts to a single Login ID. To add an additional account, select Accounts from the left-hand navigation menu then click on Add Account. To complete the account linking process, you will need both the account number and security code. Security codes can be obtained by contacting a Customer Experience Representative at 716-673-3000.

Billing

To set up AutoPay, select My Wallet from the left-hand navigation menu and click Add Payment Method to save your preferred payment method. After adding a payment method, select AutoPay and click Add Schedule. Choose the account you would like to enroll in AutoPay and click Continue. Next, select the payment method from your wallet and click Continue. Choose one of the following AutoPay options:

  • Bill Account on Due Date – Payments will be processed automatically on your invoice due date, which is the 25th of each month.
  • Monthly – Bill Amount – Payments will be processed automatically on the day of the month you select.

The End Date field is optional and should only be completed if you want AutoPay to stop on a specific date. If an End Date is entered and the next scheduled payment falls after that date, the payment will not be processed. Before completing the setup, select the authorization checkbox to approve the automatic payments. Then click Create AutoPay to activate your AutoPay schedule.

After each billing cycle is processed, you will receive an email notification from billNotif@paymentus.com informing you that your bill is available to view and pay. To manage notification preferences, select Accounts from the left-hand navigation menu to view the accounts linked to your Login ID. Click Edit next to Account Details for the desired account. From this screen, you can enable payment reminder notifications and update your notification settings.

Once logged into the portal, select Bill History from the left-hand navigation menu. This section provides access to up to 15 months of previous billing statements for viewing and download.


The Pay My Bill option provides flexible payment choices when timing is important. If your account is enrolled in AutoPay, you can use this option to make an additional one-time payment without affecting your existing AutoPay schedule. If your account is not enrolled in AutoPay, you can choose from the following payment options:

  • Pay Now – Process your payment immediately.
  • Pay Later – Schedule your payment to be processed on a future date of your choosing.

Yes, you can manage your wallet by adding, updating, or removing payment methods at any time. Please note that if a payment method is currently assigned to an AutoPay schedule, you must first cancel the AutoPay enrollment before you can edit or remove that payment method.

Contact support

Can’t find what you’re looking for? Give us a call or fill out the form below!

24/7 Tech Support

716-672-5100

Emergency Service Line

716-673-3011

Customer Service

716-673-3000

Request support

"*" indicates required fields

Name*