Terms & Conditions

Regulated Telephone Service Complaint Process

Please follow the following process from the Department of Public Service (DPS) if you have a complaint about your regulated telephone service or billing problem that cannot be resolved with your telephone company:

Cassadaga Telephone Corporation – 5025
Dunkirk and Fredonia Telephone Company – 5075
DFT Local Service Corporation d/b/a DFT Select One – 6492

Email:
info@dftel.com

Phone:
877-653-3100 or 716-673-3000

or Mail:
DFT Communications
38 Temple Street
PO BOX 209
Fredonia, New York 14063

DPS HELPLINE

Website:
www.dps.ny.gov/complaints

Phone:
800-342-3377

or Mail:
Department of Public Service/Complaints
Office of Consumer Services
3 Empire State Plaza
Albany, New York 12223