Business Services support
Business Service FAQ
Business Internet
DFT offers a range of communication and connectivity solutions designed for businesses of all sizes, including fiber internet, hosted VoIP phone service, mobile service, managed Wi-Fi, cybersecurity, and custom network solutions. Our team can help bring these services together into a solution that fits your day-to-day operations and future growth.
The right plan depends on how your business uses its connection, including the number of employees and devices, cloud applications, video conferencing, VoIP, point-of-sale systems, guest Wi-Fi, and other bandwidth needs. Our business team can review your needs and recommend a solution that provides the right balance of speed, reliability, and scalability.
Yes. In addition to our standard business packages, DFT can design custom solutions for businesses with more complex connectivity needs. This may include enterprise indoor and outdoor Wi-Fi, custom network configurations, multiple locations, specialized equipment, and other connectivity requirements.
Yes. DFT offers managed Wi-Fi and networking solutions designed to improve coverage, performance, security, and network visibility. We can also help separate employee, guest, point-of-sale, and other network traffic based on the needs of your business.
Contact our Business Sales team or submit a business inquiry online. We’ll learn more about your current services, technology needs, challenges, and future plans, then recommend solutions that make sense for your business.
If you are experiencing a service issue, contact DFT Technical Support so our team can begin troubleshooting. Before calling, it may also be helpful to check whether the issue is affecting one device or your entire business and confirm that your equipment has power. Our support team can help determine whether the issue involves your DFT service, equipment, or local network.
Yes. Business customers have access to 24/7 technical support for service-related issues. If your business experiences an outage or connectivity problem outside normal business hours, our support team is available to assist with troubleshooting and escalation when needed.
SmartBiz FAQs
Visit the Calix CommandWorx app page to learn more!
From the Apple App Store or Google Play Store.
- Go to Networks, tap the Primary network, and tap Edit
- Enter a Network Name (SSID) and Wi-Fi Password and select a Security Type
- Tap Save
- Tap Network Security
- See How do I set up the Trusted List?
- See How do I set up Skipped Devices?
- See How do I set up Intrusion Settings?
- Tap Content Restrictions
- See How do I set up Content Restrictions?
- Device Type
- Gateway/Mesh it’s connected to
- Download and Upload speed from most recent Bandwidth Test
- Wi-Fi protocol, Band, Channel, and Efficiency/Quality
- IP Address
- Vendor (Manufacturer)
- Model
- Go to Networks, tap the Network you want to modify, and tap Edit
- Change the Network Name and/or Wi-Fi Password
- Tap Save
- Network Resilience enables support for a secondary internet connection that can be used if there is an unexpected and extended outage of the primary connection.
- A secondary device is required, most commonly a cellular hotspot or smartphone.
- Network Resilience will detect when the primary connection stops responding and automatically switch to the secondary connection in approximately 90 seconds.
- When the primary connection is restored, Network Resilience will automatically switch back in approximately 90 seconds.
Contact support
Can’t find what you’re looking for? Give us a call or fill out the form below!
Request support
"*" indicates required fields